Privacy Policy R24 Login – Your Personal Data Protection

1 Personal Information We Collect

R24 login collects your personal information through several methods as you interact with our platform. We only collect information that is genuinely necessary to provide you with the best possible service.

Information you provide directly:

• Full name as shown on your official identification card.
• Date of birth for age verification purposes (18 years and above).
• Active email address and Malaysian mobile number.
• Current residential address, including postcode and state.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Copies of KYC documents such as MyKad, passport, or driving licence when required.

Automatically collected information:

• IP address and device type used to access the platform.
• Browser data including browser type, operating system version, and screen resolution.
• Gaming activity history, session times, and platform usage patterns.
• Technical data such as error logs and performance information for system improvement purposes.

2 How We Use Your Information

Every piece of data we collect has a clear and specific purpose. r24 login does not use your information for purposes unrelated to the services we offer. Below is a complete list of data usage purposes:

For marketing communications, we will only contact you if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time without any penalty.

3 Sharing Information with Third Parties

R24 login does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment gateway providers: Transaction information is shared with licensed payment providers solely to process your deposits and withdrawals.
• Game software providers: Minimum game session data is shared with licensed game providers to ensure game integrity and fairness.
• Cloud services & hosting: Data is stored on servers managed by infrastructure providers who have signed data protection agreements with us.
• Legal authorities: r24 login will disclose required information if ordered to do so by a court, regulatory body, or law enforcement authority with jurisdiction.
• Anti-money laundering (AML): Certain information may be shared with relevant agencies to comply with financial crime prevention requirements.

All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the agreed purposes. We conduct regular reviews of our partners' privacy practices.

4 Data Security Measures

Your data security is the absolute priority of r24 login. We continuously invest in cybersecurity infrastructure to ensure your personal information is always protected against both external and internal threats.

The technical security measures we employ include:

• 256-bit SSL/TLS Encryption for all data communications between browser and server.
• Encryption of data at rest — all sensitive data stored in our databases is also encrypted.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.
• 24/7 Monitoring by our cybersecurity team to detect and respond to threats in real time.
• Strict access control — only authorised personnel may access members' personal data, and every access is logged for audit purposes.
• Penetration testing conducted periodically by independent security firms to identify and address system vulnerabilities.
• Data backup regularly and securely to ensure continuity of service.

In the event of any data breach affecting your personal information, r24 login is committed to notifying you within the timeframe prescribed by applicable law and taking immediate steps to limit the damage.

5 Cookies & Tracking Technologies

R24 login uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance cookies: Collecting anonymous data on how you use the platform to help us improve the user experience. This data does not personally identify you.
• Functional cookies: Remembering your preferences such as language, display settings, and login details for a more convenient returning experience.
• Marketing cookies: Used only with your consent to display relevant promotional content. You may decline these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your browser at any time. Most modern browsers allow you to view, manage, and delete stored cookies. Please note that disabling essential cookies may affect certain functions on r24 login.

6 Your Privacy Rights as a Member

As an r24 login member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via Live Chat within the platform. We will process your request within 14 business days.

7 Data Retention & Deletion Policy

R24 login retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active on r24 login and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years as required by Malaysian financial and anti-money laundering laws.
• Activity & security logs: Retained for 12 months for fraud detection and security investigation purposes.
• KYC documents: Retained for the duration of the active account and 5 years after account closure, in line with legal compliance requirements.
• Support communication data: Retained for 3 years for reference and service quality control purposes.

When data is no longer needed and there is no legal obligation to retain it, r24 login will securely delete or anonymise that data. Our deletion process ensures that data cannot be recovered once removed.

8 Contact Us & Privacy Complaints

If you have any questions, concerns, or complaints regarding the r24 login privacy policy or how we handle your personal data, we encourage you to contact us directly in the first instance.

You can reach the r24 login data protection team via:

• Privacy email: [email protected] – for specific enquiries regarding personal data protection.
• General support: [email protected] – for general enquiries regarding your account and services.
• Live Chat 24/7: Available directly within the r24 login platform for an immediate response.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex cases, we will keep you updated on the progress of our investigation within the same timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant supervisory authority in your jurisdiction.